Skills & Competencies for LAN Support III

LAN Support III job profile

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JOB SUMMARY for LAN Support III

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN.

JOB RESPONSIBILITIES for LAN Support III

Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations.

LAN Support III SALARY RANGE

BASE 50%
$108,089
TOTAL 50%
$110,948
Job Level
P03
Job Code
IT10000033
Education/Degree
Bachelor's Degree
Reports To
Project Leader or Manager

LAN Support III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each LAN Support III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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13 general skills or competencies (Job family competencies) for LAN Support III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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2 Job Family Competencies – Disaster Recovery
Proficiency Level -3
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Describes the concept, definition, and related terms in disaster recovery.
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Level 2 Behaviors
(Light Experience)
Conducts business impact and risk analysis to identify recovery objectives.
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Level 3 Behaviors
(Moderate Experience)
Executes testing processes to validate the effectiveness of disaster recovery plans.
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Level 4 Behaviors
(Extensive Experience)
Defines a communication plan for disaster events to ensure awareness of all stakeholders across our organization.
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Level 5 Behaviors
(Mastery)
Defines data recovery and protection strategies to target the prevention of cybercrime and security breaches.
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3 LAN Support III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - LAN Support III
Proficiency Level - 4
5 Competency for - LAN Support III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for LAN Support III

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2 Core Competencies – Time Management
Proficiency Level -3
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
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Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
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Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
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3 LAN Support III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - LAN Support III
Proficiency Level - 4
5 Competency for - LAN Support III
Proficiency Level - 5

Summary of LAN Support III skills and competencies

There are 0 hard skills for LAN Support III.
13 general skills for LAN Support III, Technical Support, Disaster Recovery, Help Desk, etc.
7 soft skills for LAN Support III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a LAN Support III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.

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